Quality Policy

19/08/2023 17:27:04 188

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IN ORDER TO COMPLY WITH VIETNAM RELEVANT REGULATIONS AND MLC, 2006, WE ARE COMMITTED TO THE FOLLOWING PRINCIPLES:

In its activities, BCM pursuit the highest quality standards in segment of “Recruitment and placement” by setting forth a series of commitments and translate it into actions:

  • Operating as an agency in arranging employment for seafarers on board domestic and foreign flag vessels.
  • Selecting seafarers that satisfy ship owner’s requirements.
  • Our priority is to respect seafarers’ and ship owners’ rights in order to gain benefits for all participating parties under the motto “Success Together”.
  • We ensure the qualification of any seafarer we place in order to provide services at all’s highest satisfaction.
  • We provide of “free of charge services” principle to seafarers: recruitment and placement activities, transport to and repatriation from their ship they work on.
  • We provide all seafarers we recruited free of charge for any short term inhouse trainings.
  • We have seafarers to be communicated on all terms and conditions regarding both the job they are offered and conclusion of agreements as well as on their rights, benefits and duties from the employment.
  • In urgency situations we are in close contact with the seafarer's family and ensure effective and cost-free communication between the seafarer and his family.
  • We cooperate with trusted ship owners who respect seafarers’ rights, comply with prevailing standards in the shipping industry and adhere to the agreements signed with seafarers and manning agencies.
  • We strive after sustained improvement of our services through an ongoing evaluation of our achievements and careful examination of every complaint, reminder or suggestion.
  • We equip seafarers with in-dept knowledge on safety and environment protection.
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